Return Policy - Sustainable Art Courses

Our priority is to always provide a satisfactory and high-quality educational experience. However, we understand that on some occasions situations may arise that require the cancellation of the registration.

Refund Request:

The student acknowledges that by accepting enrollment in our courses, the service will be provided immediately (consisting of online courses, in digital format). Therefore, in accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the right of withdrawal will not apply to this contract.

However, if you have made the payment of the registration fee and, before accessing the virtual classroom, you were unable to continue with the course, Arte Sostenible undertakes to refund the amount paid (without being responsible for the transfer costs, if any, which will be borne by the student) provided that the cancellation is requested within 14 days of the date of purchase.

To do so, you will need to contact our customer service team at cursos@artesostenible.org stating your order number and the reasons for the request.

Eligibility conditions:

The refund request must be made within the period specified above.

Only those courses in which the student has not accessed the virtual classroom where the course material is located will be considered refundable.

No refunds will be accepted once the student has accessed the virtual classroom.

Refund Process:

Once your request meets the eligibility conditions, we will process your refund within 14 days of receiving the cancellation request. The refund will be made using the same payment method you used for the original purchase, unless you expressly agree another method with our support team.

Policy Modifications:

We reserve the right to modify this return policy at any time. Any changes will be communicated through our official communication channels.

We hope this return policy gives you peace of mind that we are committed to your satisfaction and learning experience.

If, for any incident or query, you need to contact our customer service department in relation to your order, you can send us an email at cursos@artesostenible.org or call us on +34 717715542 from 9 a.m. to 2 p.m., Monday to Friday.

Thank you for being part of our educational community!

Kind regards

Asociación Arte Sostenible